Why Chatting Online With Customer Support Or A Sales Person Can Benefit You

04/24/2013

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OK I know many of you will be turned off by the title of this but before you decide not to read further, hang on. Want to save time?  Want to maybe save money?  Want a written record of your conversation?  Chatting online is for you.

We are all familiar of calling and having to wait for a sales person or customer service representative (rep) to come on the line because there are other callers ahead of you. The wait is a lot less when chatting online.  Yes I know that it is quicker to talk then to type especially on a smartphone since the keyboard is not large.  I have gotten through to customer service a lot quicker every time when an online chat is available. The time saved in not waiting for a customer service rep to come on the line can more than offset your slow typing.  The customer service reps are trained to be patient.  The companies would rather you use their online chat feature since less customer service reps are needed.  A customer service rep can handle more than one chat at a time.

 I’ll lump saving money and a written record in the same group.  Long story short, I was not sure if my phone service covered me on my recent trip to Puerto Rico.  I went to the Verizon store near me and they told me that only texting was covered. I did some work for a client before my trip and we were talking about Verizon.  He mentioned without me saying anything that with Verizon there is not charge for using the phone in Puerto Rico. The next day I went to the Verizon website and did an online chat with a customer service rep. The customer service rep told me that under my plan calls, internet usage and text messages were included while I was in Puerto Rico. Not only did I save a copy of the chat but I was also emailed one by the rep I spoke with. I did not get charged for using my phone while in Puerto Rico but if I did, I had the written record of my chat and would have used it to contest the additional charges. I know yes I know that the calls may be recorded for quality assurance but I am not aware that they ever are required to share it with you.

So the next time you have an customer with a product you own or are thinking of purchasing something online and need help, don’t call but rather if the company has a chat feature give it a try. The savings time wise and moneywise as well as a written record may get you too to convert.

If you have further questions about combining better using your technology, I can be contacted at (917) 572-3468 or email me at mike@computerconciergeny.com .

Feel free to join the conversation and post comments and questions on my Facebook page at Computer Concierge NY LLC  . There also are tips there to better use your computer, smartphone,  iPad and other technology you may have or are thinking of buying.





Computer Concierge NY LLC provides expert computer and technology services in the Queens, NY area. This includes Albertson, Bayside, Bayside Hills, Bay Terrace, Bellerose, College Point, Douglaston, Floral Park,  Flushing, Forest Hills, Great Neck, Jamaica Estates, Kew Gardens, Kings Point, Lake Success, Manhasset, Mineola, Munsey Park,  New Hyde Park, North Hills, North Shore Towers, Oakland Gardens, Plandome, Rego Park, Roslyn, The Bay Club, Thomaston, University Gardens, Williston Park, Whitestone and Other Areas in the Bayside NY vicinity.  Our web services are provided worldwide.

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Tech Precautions To Take In Advance Of The Blizzard

02/08/2013

 
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Winter in Bayside NY. Picture taken by Mike Klubok of Computer Concierge NY LLC.
With the impending arrival of the 2013 blizzard please look at the attached link.  http://mashable.com/2012/07/03/charging-solutions/ about some ways you may be able to recharge your devices in the event you lose power. (If you are charging your phone inside a garage make sure the garage door is opened.) Cell phone towers may be down and you may lose internet service but keep in mind that most smartphones have a built in light that could come in handy during these times.  Also at this time if you are not using your cellphone, keep it charged. Use your phone as sparingly as possible to preserve power.  Dim the display on your smartphone to preserve power.  On a personal note, since I will not be using my cellphone during the evening I will be turning it off to preserve my battery in case we lose power.  Also use text messaging to reach out as this is likely to be more successful.  One thing people did after Hurricane Sandy was to use wireless networks where free Wi-Fi is offered such as Starbucks (inside or outside).

Before retiring, it will be a good idea to disconnect electrical power to televisions, computers, printers, etc.  Have copies of any prescriptions.  Use a smartphone if you have one or a phone with a camera to take a picture of them.

If you bank online, you may want to make sure that all bills that need to be paid in the next several days are accounted for and that you have money in your accounts to cover any recurring and other payments that you have set up.  If you lose power, you may not be able to pay these bills and transfer money between accounts till power is restored.

Most of all be safe.  Unless you absolutely have to go out, stay indoors.  Being safe is of utmost importance. Use common sense.  Fill up water bottles, tea pots, etc..

As always I can be reached at (917) 572-3468 for your technology problems.

My Facebook page provides information on the current goings on in the technology field. There are tips to better use your technology. For timely information, please visit and "Like" my page.

Computer Concierge NY LLC  provides expert computer and technology services in the Queens, NY area. This includes Albertson, Bayside, Bayside Hills, Bay Terrace, Bellerose, College Point, Douglaston, Floral Park,  Flushing, Forest Hills, Great Neck, Jamaica Estates, Kew Gardens, Kings Point, Lake Success, Manhasset, Mineola, Munsey Park,  New Hyde Park, North Hills, North Shore Towers, Oakland Gardens, Plandome, Rego Park, Roslyn, The Bay Club, Thomaston, University Gardens, Williston Park, Whitestone and Other Areas in the Bayside, NY vicinity.  Our web services are provided worldwide.
 

Better Control Your Facebook Privacy

05/23/2012

 


You probably have heard about Facebook sharing too much of your information.

Hopefully, you also are concerned about what Facebook does with your information. Ever wonder how they suggest "friends" to you or how the ads you see appear to be aligned with your interests?

While Facebook does not have the best track record regarding privacy, there are a few things you can do that can improve your privacy on Facebook.

Given Facebook's privacy policy, which seems to constantly be changing, you'll want to set up your preferences where you have as much control as possible. One in 10 Facebook users in the US ignore Facebook privacy settings. That is 13 million people.

More than 60 percent of apps users do not use privacy controls. If you have not already done so, the first thing you need to do if you are allowing others to see your date of birth is to make sure no one can see your birth year. By clicking on "Update Info" go to "Basic Info." Under your birthday, make sure that the option under your birthdate does not enable the year to be shown.

Doing this makes it more difficult to steal your identity. It usually is also a good idea to set your telephone number to be seen by "Only Me." There also is probably no need to put your address on Facebook as well.

Regarding the other information about you, you should determine what you are comfortable sharing and with whom. I worked with a client recently who did not want to put too much information about herself and then decided to put and share her hometown in the hope of finding some old friends. Most of my information and posts I share with friends only. That is my personal comfort zone. 

In "Privacy Settings," you'll likely want to set your default privacy to friends. Under "Timeline and Tagging," you'll want the ability to review posts friends tag you in before they appear on your timeline. Turn this option "On."

In "Privacy Settings" under "Apps You Use," you can edit the settings for your apps. In the individual apps, you'll likely want to limit who can see the posts the app makes for you to "Only Me."

There are more ways to increase your Facebook privacy. These are just some of them. As Facebook's settings are subject to change, you should review yours every so often. Regardless of your privacy settings, you always want to be careful of what you post on Facebook. If you have specific questions regarding your Facebook account, I am available at (917) 572-3468.

Computer Concierge NY LLC, provides expert computer and technology services in the Bayside, NY area, Including Queens, Albertson, Bayside Hills, Bay Terrace, Bellrose, College Point, Douglaston, Floral Park,  Flushing, Forest Hills, Great Neck, Jamaica Estates, Kew Gardens, Kings Point, Lake Success, Manhasset, Mineola, Munsey Park,  New Hyde Park, North Hills, North Shore Towers, Oakland Gardens, Plandome, Rego Park, Roslyn, The Bay Club, Thomaston, University Gardens, Williston Park, Whitestone and Other Areas in the Bayside vicinity.




 
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