More and more people are doing some or all of their holiday shopping online.  It can be exciting to see all the online bargains that are out there.  Shopping online can be safe if you follow the online safety tips below:

1.    Make sure your security software which includes anti-virus protection is up to date.  Not having up to date security makes you an easy target for viruses and other unwanted intrusions.

2.    Only shop at a secure site.  A secure site has “https” at the beginning of its website address.  “https” means that the site is secure and that it encrypts the information that it sends. 

3.    Don’t use a public wireless network.  In the event there is a keystroke logger on that public computer you are using or sniffer intercepting data over a public Wi-Fi network you do not want to put information out there that can compromise your personal information. See my post on computer safety in public.  http://computerconciergeny.com/3/post/2012/09/computer-safety-in-public.html

4.    Use credit cards instead of debit cards. Credit cards offer a much better level of protection when compared to debit cards. Further a debit card may put a freeze on your bank account that is in excess of the amount you are purchasing.

5.    Always monitor your account statements to ascertain that there are no unauthorized charges to your account.  An aside here is to NEVER give out personal information should you receive a phone call, email, letter, etc mentioning that there is an issue with your account.  Hang up (if it is a phone call) and call the number on the back of your credit card.  The person calling could be trying to get personal information from you in order to steal your identity. 

6.    As more and more purchases are being made from mobile devices, password protect your smartphone and/or tablet. Should it fall into the wrong hands, personal information is much more difficult to get.

7.    Don’t let browsers store passwords for you.  Further you should have a different password for every account you use and the passwords should be difficult to crack. See my post on creating strong passwords.  http://computerconciergeny.com/3/post/2012/06/you-need-secure-passwords-for-your-accounts-how-to-make-one.html

8.    Don’t use public computers.  They are only as safe as the security the computer is using. Again see my post on computer safety in public. http://computerconciergeny.com/3/post/2012/09/computer-safety-in-public.html  
If you still decide to use a public terminal make sure that you log out after using it.

9.    Phishing scams are more common at holiday time.  If you receive an email saying that personal information is needed (passwords, social security numbers, birthdate, etc) do not give this information out.  Someone may be trying to steal your identity.

10.    Many credit cards offer a temporary credit card that allows you to set an amount and timeframe for using it.  Think about using one from your credit card provider if they offer it. 

11.    Don’t click on links in emails as they may not take you to the site you think you are being taken to. Many phishing scams involve emails from what seem like legitimate sites such as banks, online stores, etc  but actually send you to a phony site where they can gather your information to steal your identity.

12.    For those who are still concerned about shopping online, when you go to a restaurant do you pay by credit card?  If so, that card goes through your waiter, cashier and who knows who else.  There are a few chances to get the information needed to charge purchases to the card.

One last thing.  Trust your gut feeling.  If something appears shady during any part of the purchase process it very well may be, do not complete the transaction.  Leave the site.

If you have additional questions about shopping safely online, I can be reached at (917) 572-3468 or email me at mike@computerconciergeny.com  

My Facebook page provides information on the current goings on in the technology field. There are tips to better use your technology. For timely information, please visit and "Like" my page.

Here’s to wishing all of you a very Happy Holiday Season.




Computer Concierge NY LLC provides expert computer and technology services in the Queens, NY area. This includes Albertson, Bayside, Bayside Hills, Bay Terrace, Bellerose, College Point, Douglaston, Floral Park,  Flushing, Forest Hills, Great Neck, Jamaica Estates, Kew Gardens, Kings Point, Lake Success, Manhasset, Mineola, Munsey Park,  New Hyde Park, North Hills, North Shore Towers, Oakland Gardens, Plandome, Rego Park, Roslyn, The Bay Club, Thomaston, University Gardens, Williston Park, Whitestone and Other Areas in the Bayside, NY vicinity.  Our web services are provided worldwide.
 
 
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If you are having a problem with your computer, someone elsewhere can view your screen and remotely control your computer temporarily to fix the problem. Join.me is a good program to use for this purpose.  I have used it to help others fix their computer problems as well as show them how to better use their computer. It is very user friendly, easily installed in under a minute and no account setup is needed.  There is both a free and pro version.  I personally have not found a need for the pro version which currently costs $149 annually or $19 if you choose to use it by the month.  For either version you can send files between all users.  Note that if you are not connected to the internet you cannot use this or any other program to share your computer with someone remotely or to view someone else's. You also have the ability to talk online or have an online chat using Join.me as well.  As mentioned, the whole process of downloading the Join.me program and placing the toolbar on your computer takes under a minute.  When you first go to Join.me you will see a screen that looks similar to the one below.  Under, "share your screen" click on "basic" and then click on the orange arrow key.  This will begin your download.  Follow the prompts and the Join.me toolbar will be in the upper middle of your screen.  If you need to view someone else's screen enter the 9 digit code that the person sharing your screen gives to you and press the green arrow. 
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By just sharing your screen, you can use Join.me for doing a presentation as well.  It is more than just a program to use if you have a computer problem or to solve someone else’s. I also know of a husband and wife who reviewed travel plans using it when one of them was out of town.  These are just by using the free version.  The pro version offers you such features as presenter swap, meeting scheduler and international conference lines. Whether or not you feel a need to use the pro version is up to you but as you can see, the free version has some good uses.

If you have additional questions about whether sharing your computer, I can be reached at (917) 572-3468 or email me at mike@computerconciergeny.com  

My Facebook page http://on.fb.me/MikesCCNY provides information on the current goings on in the technology field. There are tips to better use your computer and smartphone. For timely information, please visit and "Like" my page.






Computer Concierge NY LLC, provides expert computer and technology services in the Queens New York area, Including  Albertson, Bayside, Bayside Hills, Bay Terrace, Bellrose, College Point, Douglaston, Floral Park,  Flushing, Forest Hills, Great Neck, Jamaica Estates, Kew Gardens, Kings Point, Lake Success, Manhasset, Mineola, Munsey Park,  New Hyde Park, North Hills, North Shore Towers, Oakland Gardens, Plandome, Rego Park, Roslyn, The Bay Club, Thomaston, University Gardens, Williston Park, Whitestone and Other Areas in the Bayside vicinity.  Our web services are provided worldwide.

 
 
I was talking with a client the other day who is in the market for a new computer.  He currently has an older computer, is a PC owner and is thinking about buying a Mac this time around.  Wondering whether to go the Mac route or buy a PC again.  It is a question I get on an ongoing basis.

There are advantages to both.  Approximately 12% of computers in use today are Macs and PCs (Microsoft Operating System) account for 85% and 3% are other.  A big factor is cost.  If you buy a Mac expect to pay a premium for it.  This is because Microsoft licenses its operating system to Dell, HP, Lenovo among others so there is competition.  If you wish to buy a Mac, Apple is the only manufacturer. 


You also have more varieties to choose from when you are choosing a PC as the same companies Microsoft licenses its operating system to build their own models.

Macs are not as prone to viruses and other forms of malware.  Note that I did not say you cannot get a virus on a Mac. Those who program viruses are less likely to make them to affect a Mac due to their market share.  When they asked Willie Sutton why he robbed banks he responded, "Because that's where the money is."  Why go after 12% of the market when you can go after 85%? In April 2012 Kaspersky noted that Mac’s platform was a decade behind Microsoft’s when it came to computer security. Link for article.  Again the lower market share is why Macs are not as prone to viruses.

Apple is known for their exceptional customer service.  Their Genius Bar provides free technical support in person. Apple also offers free training as well again in person.  I also suggest if you are buying a Mac you purchase an Apple Care plan.  It is an extended warranty plan for both your computer and questions you have related to using it. The costs to repair a Mac are higher than repairing a PC.

The gap has greatly lessened for these two factors but the availability of software programs for PCs is greater than for Macs.  On the other side, Macs are easier to use as well as quicker to start up and shut down.  That said, Windows has greatly narrowed the gap here and will be coming out with their new operating system Windows8 in October.  Apple last updated their operating system in late July of this year.

In determining whether a Mac or PC is for you these are some of the factors to consider. Every situation is different so I cannot give a one size fits all answer. If you have additional questions about whether a Mac or PC would work better for you, I can be reached at (917) 572-3468 or email me at mike@computerconciergeny.com 

My Facebook page http://on.fb.me/MikesCCNY provides information on the current goings on in the technology field. There are tips to better use your computer and smartphone. For timely information, please visit and "Like" my page.



Computer Concierge NY LLC provides expert computer and technology services in the Queens, NY area. This includes Albertson, Bayside, Bayside Hills, Bay Terrace, Bellerose, College Point, Douglaston, Floral Park,  Flushing, Forest Hills, Great Neck, Jamaica Estates, Kew Gardens, Kings Point, Lake Success, Manhasset, Mineola, Munsey Park,  New Hyde Park, North Hills, North Shore Towers, Oakland Gardens, Plandome, Rego Park, Roslyn, The Bay Club, Thomaston, University Gardens, Williston Park, Whitestone and Other Areas in the Bayside, NY vicinity.  Our web services are provided worldwide.
 
 
My 17 year old son who is somewhat tech savvy got a new laptop computer last month. As such, I did not expect him to ask me for help in setting up his new computer. Even afterwards he had a question since his screensaver was not working properly which I promptly fixed for him.It got me thinking and realizing how much more there is to setting up a computer than just taking it out of the box, making the necessary connections and following the on screen instructions. I always knew, but with my 17 year old asking for help did not realize how much more it truly is.


Here are just a few things to consider: 
1. Do you know which programs need to open when you start your computer? Unnecessary programs opening   
     when you start your computer up will slow start time.
2. Do you have a system recovery disk should you ever need it?
3. Do you know the correct update setting for your computer to use? Make the wrong selection and you are  
     more likely to get a virus or have another computer problem.
4.   Do you know what to do when your factory installed antivirus program expires? This will occur shortly after  
      you purchase your new computer. The right move will keep your computer virus free and save you money in 
      the long run.
5.  Do you know how to set up your computer to find and open your favorite programs and files quicker?

If you live in Queens or Nassau County, NY call me at 917.572.3468.  Installing computers is just one of the technology services I offer.  I also provide expert computer training as well as training on your iPad, iPhone or Android  in the convenience of your home (seniors a specialty) as well as computer troubleshooting, printer setup, computer repair, computer support,wireless networks, and more.




Computer Concierge NY LLC, provides expert computer services in the Bayside, NY area, Including Queens, Albertson, Bayside Hills, Bay Terrace, Bellrose, College Point, Douglaston, Floral Park,  Flushing, Forest Hills, Great Neck, Jamaica Estates, Kew Gardens, Kings Point, Lake Success, Manhasset, Mineola, Munsey Park,  New Hyde Park, North Hills, North Shore Towers, Oakland Gardens, Plandome, Rego Park, Roslyn, The Bay Club, Thomaston, University Gardens, Williston Park, Whitestone and Other Areas in the Bayside vicinity. 


 

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