 Mike Klubok the Owner of Computer Concierge NY LLC has trained seniors as old as 95 to better use their computer. The other day I spoke with a high level person in a non-profit organization that has a large senior membership about doing a technology related presentation to members of his organization. The person responded that as many of his members are in their 80s they would not find it useful. After mentioning a few items like how computers can help with health care for seniors, the social aspect, and being an enabler of life learning he suddenly became interested. Keep in mind that when I talk about computers I am including smartphones and tablets like the iPad , Kindle Fire and others as they are computers. I have worked with people as old as 95; Helping them to use their computer to keep in touch with friends and family, discover old friends, track their investments, and better use the features of Google search. These are some of the benefits of seniors using computers. Those I have worked with were very motivated to improve their computer skills and with good reason. Connected seniors are more likely to be happier and healthier than their counterparts who do not use the internet. Evidence has shown that those seniors who are connected are less likely to suffer from depression. In an era where more of us live further from family and friends than ever before the internet has helped to stay connected. I helped a woman in her 80s set up a Facebook account a while back to keep in touch with her grandchildren and see pictures of them and their travels in life. She also wanted to connect with friends she lost touch with from her childhood in Germany. I don’t know how much luck she had connecting with her lost friends but I know she was thrilled to see pictures of her grandson’s travels in Spain on Facebook that she likely would not have seen otherwise. I worked with another woman who received what she thought was a picture of her great-grandchild living in England who she had never seen and was unable to open it. When I arrived to address the problem she had opening up the file I realized it was not a picture but rather a video. Her tears of joy in seeing the video of her great-grandchild crawling was something special. When I left she gave me a big hug and thanked me for helping her to see the video. Skype is also a great connector of friends and family that live miles and miles away. Many years ago the phone company said that long distance was the next best thing to being there. Maybe then it was but now it has to be Skype. The internet gives seniors better access to health care. Communicating by email is a method used by more and more doctors. If you want to monitor what you are eating there are sites such as FitDay that allow you to do so. You also can do research. Want to know more about a drug you are taking? Go to PDR.net. Sites like WebMD and MayoClinic.com are just two sites that have an abundance of medical information. Both of them also have a symptom checker where you can find possible causes of your symptoms. Studies have shown that truly lifelong learners have a better quality of life. The internet provides the ability to quickly get information about world events, politics, sports, etc. Wikipedia is one factor in why very few people these days have books of encyclopedias at home anymore. The last item I will mention is that the internet fosters independence for seniors. Seniors are now less likely to need someone to take them shopping. I have shown seniors how to shop using Amazon. Their orders get delivered to their door. Groceries can be ordered from sites such as FreshDirect. So if you think you are too old to use a computer think again. Ask some of the seniors I have worked with how using a computer has added to their lives and don’t be surprised if you see a 90something person in the park Skyping with their friend or grandchild. Whether you are a senior or advancing towards one day being chronologically gifted I am available to help you better use your technology. I can be contacted at (917) 572-3468 or email me at mike@computerconciergeny.com . Feel free to join the conversation and post comments and questions on my Facebook page at Computer Concierge NY LLC . There also are tips there to better use your computer, smartphone, iPad and other technology you may have or are thinking of buying. Computer Concierge NY LLC provides expert computer and technology services in the Queens, NY area. This includes Albertson, Bayside, Bayside Hills, Bay Terrace, Bellerose, College Point, Douglaston, Floral Park, Flushing, Forest Hills, Great Neck, Jamaica Estates, Kew Gardens, Kings Point, Lake Success, Manhasset, Mineola, Munsey Park, New Hyde Park, North Hills, North Shore Towers, Oakland Gardens, Plandome, Rego Park, Roslyn, The Bay Club, Thomaston, University Gardens, Williston Park, Whitestone and Other Areas in the Bayside NY vicinity. Our web services are provided worldwide.
OK I know many of you will be turned off by the title of this but before you decide not to read further, hang on. Want to save time? Want to maybe save money? Want a written record of your conversation? Chatting online is for you.
We are all familiar of calling and having to wait for a sales person or customer service representative (rep) to come on the line because there are other callers ahead of you. The wait is a lot less when chatting online. Yes I know that it is quicker to talk then to type especially on a smartphone since the keyboard is not large. I have gotten through to customer service a lot quicker every time when an online chat is available. The time saved in not waiting for a customer service rep to come on the line can more than offset your slow typing. The customer service reps are trained to be patient. The companies would rather you use their online chat feature since less customer service reps are needed. A customer service rep can handle more than one chat at a time.
I’ll lump saving money and a written record in the same group. Long story short, I was not sure if my phone service covered me on my recent trip to Puerto Rico. I went to the Verizon store near me and they told me that only texting was covered. I did some work for a client before my trip and we were talking about Verizon. He mentioned without me saying anything that with Verizon there is not charge for using the phone in Puerto Rico. The next day I went to the Verizon website and did an online chat with a customer service rep. The customer service rep told me that under my plan calls, internet usage and text messages were included while I was in Puerto Rico. Not only did I save a copy of the chat but I was also emailed one by the rep I spoke with. I did not get charged for using my phone while in Puerto Rico but if I did, I had the written record of my chat and would have used it to contest the additional charges. I know yes I know that the calls may be recorded for quality assurance but I am not aware that they ever are required to share it with you. So the next time you have an customer with a product you own or are thinking of purchasing something online and need help, don’t call but rather if the company has a chat feature give it a try. The savings time wise and moneywise as well as a written record may get you too to convert. If you have further questions about combining better using your technology, I can be contacted at (917) 572-3468 or email me at mike@computerconciergeny.com . Feel free to join the conversation and post comments and questions on my Facebook page at Computer Concierge NY LLC . There also are tips there to better use your computer, smartphone, iPad and other technology you may have or are thinking of buying. Computer Concierge NY LLC provides expert computer and technology services in the Queens, NY area. This includes Albertson, Bayside, Bayside Hills, Bay Terrace, Bellerose, College Point, Douglaston, Floral Park, Flushing, Forest Hills, Great Neck, Jamaica Estates, Kew Gardens, Kings Point, Lake Success, Manhasset, Mineola, Munsey Park, New Hyde Park, North Hills, North Shore Towers, Oakland Gardens, Plandome, Rego Park, Roslyn, The Bay Club, Thomaston, University Gardens, Williston Park, Whitestone and Other Areas in the Bayside NY vicinity. Our web services are provided worldwide.
 Computer Concierge NY LLC I know a few people who still insist on paying their bills the old fashioned way. They write that monthly check for the mortgage, car payment and numerous other payments that they have. Even after I tell them the benefits of paying online, they still prefer to pay their bills the old fashioned way. If only they would listen. They would save both time and money.I have been paying my bills online now for almost 15 years. It is faster (you can set up recurring payments. Just be sure that the money is in your account to cover the payment on the day you set it to be paid) and less expensive (no stamps and you don’t have to buy checks nearly as often).It also is safe to pay your bills online. Yes an account can be hacked but there is always the risk of mail theft when paying bills by mail. If a payee says they never received payment you readily research your account on the bank’s website to see if the payment was made and to whom. I have had an instance or two where I got a letter saying that payment was not made and it was. What I found out was that the name of the payee or the address was not correct. After corresponding with the payee, the issues were resolved.
In paying my bills online, I also am helping the environment and contributing to going green. Online payments save paper. Not just from the written checks but envelopes as well. Companies have less envelopes to open so their costs get reduced. This truly is a win/win for all. Certain recurring monthly payments are allowed to be made by credit card. You can take advantage of rebates and my credit card happens to offer me a 1% rebate on all purchases. Not much but every little bit helps. If I could pay my cable bill using my credit card I certainly would do so. It would also be 1 less payment to set up every month as it is now included with my other credit card purchases. Banks are happier as well. Online payments reduce their processing fees. Handling it electronically is also simpler for them and merchants like it because of this as well. Less envelopes to open. Receive their money quicker. Paying by mail vs paying electronically at the same time. The merchant will receive the electronic payment quicker.I do not recommend using online payments from service providers such as electric companies, credit card companies, etc. If they make an error it can adversely affect your credit rating and per your agreement with them it may be difficult to hold them accountable. Also if there is an error it can take a while to get your money back. I prefer paying bills online through my bank.
Paying by check still has its uses. It is not recommended that you pay federal tax bills through your online bank. My bank specifically says, “The Online Bill Payment service should NOT be used to pay your local, state or federal taxes.” When you pay online, the money is deducted from your checking account NOT when the payee cashes the check but when you tell the bank to pay the bill. You no longer have a “float”. How many of us will give a birthday gift of $50 by doing it through our online account? We probably will include a check inside a birthday card. The same goes for weddings. On the minus side, it is not as easy to switch banks. If you do switch banks you need to make sure all pending and recurring payments are cleared.
If you have further questions about paying bills online, or other technology questions I can be contacted at (917) 572-3468 or email me at mike@computerconciergeny.com
My Facebook page provides information on the current goings on in the technology field with tips to better use your technology. For timely information, please visit and "Like" my page.Computer Concierge NY LLC provides expert computer and technology services in the Queens, NY area. This includes Albertson, Bayside, Bayside Hills, Bay Terrace, Bellerose, College Point, Douglaston, Floral Park, Flushing, Forest Hills, Great Neck, Jamaica Estates, Kew Gardens, Kings Point, Lake Success, Manhasset, Mineola, Munsey Park, New Hyde Park, North Hills, North Shore Towers, Oakland Gardens, Plandome, Rego Park, Roslyn, The Bay Club, Thomaston, University Gardens, Williston Park, Whitestone and Other Areas in the Bayside, NY vicinity. Our web services are provided worldwide.
 Winter in Bayside NY. Picture taken by Mike Klubok of Computer Concierge NY LLC. With the impending arrival of the 2013 blizzard please look at the attached link. http://mashable.com/2012/07/03/charging-solutions/ about some ways you may be able to recharge your devices in the event you lose power. (If you are charging your phone inside a garage make sure the garage door is opened.) Cell phone towers may be down and you may lose internet service but keep in mind that most smartphones have a built in light that could come in handy during these times. Also at this time if you are not using your cellphone, keep it charged. Use your phone as sparingly as possible to preserve power. Dim the display on your smartphone to preserve power. On a personal note, since I will not be using my cellphone during the evening I will be turning it off to preserve my battery in case we lose power. Also use text messaging to reach out as this is likely to be more successful. One thing people did after Hurricane Sandy was to use wireless networks where free Wi-Fi is offered such as Starbucks (inside or outside).
Before retiring, it will be a good idea to disconnect electrical power to televisions, computers, printers, etc. Have copies of any prescriptions. Use a smartphone if you have one or a phone with a camera to take a picture of them.
If you bank online, you may want to make sure that all bills that need to be paid in the next several days are accounted for and that you have money in your accounts to cover any recurring and other payments that you have set up. If you lose power, you may not be able to pay these bills and transfer money between accounts till power is restored.
Most of all be safe. Unless you absolutely have to go out, stay indoors. Being safe is of utmost importance. Use common sense. Fill up water bottles, tea pots, etc..
As always I can be reached at (917) 572-3468 for your technology problems.
My Facebook page provides information on the current goings on in the technology field. There are tips to better use your technology. For timely information, please visit and "Like" my page. Computer Concierge NY LLC provides expert computer and technology services in the Queens, NY area. This includes Albertson, Bayside, Bayside Hills, Bay Terrace, Bellerose, College Point, Douglaston, Floral Park, Flushing, Forest Hills, Great Neck, Jamaica Estates, Kew Gardens, Kings Point, Lake Success, Manhasset, Mineola, Munsey Park, New Hyde Park, North Hills, North Shore Towers, Oakland Gardens, Plandome, Rego Park, Roslyn, The Bay Club, Thomaston, University Gardens, Williston Park, Whitestone and Other Areas in the Bayside, NY vicinity. Our web services are provided worldwide.
While recently looking into changing my cell plan I noticed that unlimited talk time for domestic minutes is becoming more prevalent and at a reasonable price. It had me thinking about ditching my landline.
For those who are thinking the same thing you need to answer a few questions.
What are the current costs of your landline? What does it include? I have friends who have a plan that includes cable, internet and phone service. If they were to give up the phone service part they would actually pay more.
So they are keeping this plan and use the land line for faxing and as an emergency phone. Does an elderly person live with you or are you elderly? You may want to keep that landline phone regardless of the savings. My personal landline costs $10 monthly with unlimited calls anywhere in the US, Canada and Puerto Rico. Check with your landline carrier. They may offer you an incentive to stay with them if you are inclined to keep it. If you are not using Voice Over Internet Protocol (VOIP) – you still have phone service in the event you lose your electricity. That said, some VOIP may have a backup in the event you lose power. However after Hurricane Sandy I heard that some affected by it lost backup power. I am sure landline phones without VOIP lost service during Hurricane Sandy as well.
Do you fax? I presently do a limited amount of faxing using my all in one printer. Depending on how much faxing you do it may be beneficial to find an alternate way to send faxes. Your smartphone can also be used to send faxes.
Do you make international calls and if so how much? Would you be better served by getting an international plan for your cell phone? Can you use a video application like Skype or Facetime to make your international calls? If you are using one of these applications you can talk anytime, no matter where either of you are for free.
Because of the low rate I am paying and my occasional faxes I am keeping my landline for now. The day will come where my landline will join that rotary dial phone I had in my first apartment.
If you have further questions about whether or not to ditch your landline, how to keep it and pay less or other technology problems you may have I can be contacted at (917) 572-3468 or email me at mike@computerconciergeny.com .
My Facebook page provides information on the current goings on in the technology field with tips to better use your technology. For timely information, please visit and "Like" my page.
Computer Concierge NY LLC provides expert computer and technology services in the Queens, NY area. This includes Albertson, Bayside, Bayside Hills, Bay Terrace, Bellerose, College Point, Douglaston, Floral Park, Flushing, Forest Hills, Great Neck, Jamaica Estates, Kew Gardens, Kings Point, Lake Success, Manhasset, Mineola, Munsey Park, New Hyde Park, North Hills, North Shore Towers, Oakland Gardens, Plandome, Rego Park, Roslyn, The Bay Club, Thomaston, University Gardens, Williston Park, Whitestone and Other Areas in the Bayside, NY vicinity. Our web services are provided worldwide.
More and more people are doing some or all of their holiday shopping online. It can be exciting to see all the online bargains that are out there. Shopping online can be safe if you follow the online safety tips below: 1. Make sure your security software which includes anti-virus protection is up to date. Not having up to date security makes you an easy target for viruses and other unwanted intrusions.2. Only shop at a secure site. A secure site has “https” at the beginning of its website address. “https” means that the site is secure and that it encrypts the information that it sends. 3. Don’t use a public wireless network. In the event there is a keystroke logger on that public computer you are using or sniffer intercepting data over a public Wi-Fi network you do not want to put information out there that can compromise your personal information. See my post on computer safety in public. http://computerconciergeny.com/3/post/2012/09/computer-safety-in-public.html4. Use credit cards instead of debit cards. Credit cards offer a much better level of protection when compared to debit cards. Further a debit card may put a freeze on your bank account that is in excess of the amount you are purchasing.5. Always monitor your account statements to ascertain that there are no unauthorized charges to your account. An aside here is to NEVER give out personal information should you receive a phone call, email, letter, etc mentioning that there is an issue with your account. Hang up (if it is a phone call) and call the number on the back of your credit card. The person calling could be trying to get personal information from you in order to steal your identity. 6. As more and more purchases are being made from mobile devices, password protect your smartphone and/or tablet. Should it fall into the wrong hands, personal information is much more difficult to get. 7. Don’t let browsers store passwords for you. Further you should have a different password for every account you use and the passwords should be difficult to crack. See my post on creating strong passwords. http://computerconciergeny.com/3/post/2012/06/you-need-secure-passwords-for-your-accounts-how-to-make-one.html8. Don’t use public computers. They are only as safe as the security the computer is using. Again see my post on computer safety in public. http://computerconciergeny.com/3/post/2012/09/computer-safety-in-public.html If you still decide to use a public terminal make sure that you log out after using it. 9. Phishing scams are more common at holiday time. If you receive an email saying that personal information is needed (passwords, social security numbers, birthdate, etc) do not give this information out. Someone may be trying to steal your identity. 10. Many credit cards offer a temporary credit card that allows you to set an amount and timeframe for using it. Think about using one from your credit card provider if they offer it. 11. Don’t click on links in emails as they may not take you to the site you think you are being taken to. Many phishing scams involve emails from what seem like legitimate sites such as banks, online stores, etc but actually send you to a phony site where they can gather your information to steal your identity. 12. For those who are still concerned about shopping online, when you go to a restaurant do you pay by credit card? If so, that card goes through your waiter, cashier and who knows who else. There are a few chances to get the information needed to charge purchases to the card. One last thing. Trust your gut feeling. If something appears shady during any part of the purchase process it very well may be, do not complete the transaction. Leave the site.
If you have additional questions about shopping safely online, I can be reached at (917) 572-3468 or email me at mike@computerconciergeny.com
My Facebook page provides information on the current goings on in the technology field. There are tips to better use your technology. For timely information, please visit and "Like" my page.
Here’s to wishing all of you a very Happy Holiday Season.
Computer Concierge NY LLC provides expert computer and technology services in the Queens, NY area. This includes Albertson, Bayside, Bayside Hills, Bay Terrace, Bellerose, College Point, Douglaston, Floral Park, Flushing, Forest Hills, Great Neck, Jamaica Estates, Kew Gardens, Kings Point, Lake Success, Manhasset, Mineola, Munsey Park, New Hyde Park, North Hills, North Shore Towers, Oakland Gardens, Plandome, Rego Park, Roslyn, The Bay Club, Thomaston, University Gardens, Williston Park, Whitestone and Other Areas in the Bayside, NY vicinity. Our web services are provided worldwide.
So you may have heard that Microsoft recently released the much anticipated Windows 8 operating system. It sure doesn’t look like those previous operating systems of Windows that you have seen. Don’t despair since Windows 8 was made with the future in mind as it works well with touchscreens and you will be seeing more touchscreen personal computers over the next few months. One of the first things you will notice is that there is no start tab. You’re wondering how to turn the computer off. Going to either the upper or lower right hand corner will bring up a bar known as the charms bar. The bottom icon there that looks like a cog a bicycle chain goes around is the Settings icon. Either click on it or if you have a touchscreen tap it and you will see the Power icon at the bottom. Select that and select “Sleep” “Restart” or “Shut Down”. You no longer are wondering how to shut your computer off.You also by now have probably noticed that the screen instead of showing the familiar icons on your desktop show tiles. Each of these tiles represents an app (Programs are now referred to as apps like the apps on your smartphone and your friend’s Mac programs which are also referred to as apps). Some of these apps show information. The weather tile shows the weather for the location noted. You can put a calculator app to do arithmetic operations. One great thing about this new screen is if you are looking for a file, setting, or app just start typing the name of it. Once you start the search screen will show. You can see where your search query for apps, settings, files. Also expect to see more Windows 8 phones out there in the next few months. Don’t despair about not seeing a desktop. There is a desktop tile. By tapping it if you have a touchscreen or moving your mouse to it and left clicking, the old traditional desktop (without the start tab) will show. One disadvantage of the new Windows 8 is when you go to delete a file there is no longer a confirmation asking if you wish to do so. No last chance to change your mind. However all is not lost. By going to the recycle bin and right-clicking on it, choose Properties, and check the "Display Delete Confirmation Dialog" box. You now will have that last chance to make sure that you truly want to delete that file. Another disadvantage is a longer learning curve going to a new operating system. The advantages however outweigh the disadvantages.So should you upgrade to Windows 8? Windows 8 Pro is available for $39.99 but that is only until January 31, 2013. Unless you are upgrading from Windows 7 you will need to reinstall your apps. I upgraded due to business considerations since I will be setting up new computers that use Windows 8 and training people to use it. There is the learning curve I mentioned earlier and you need to get used to not having a start tab. File Explorer (formerly Windows Explorer), is a lot more user friendly, security is improved and boot time is faster making it a possible investment if you are still using Windows Vista or Windows XP. That said, given the age of your computer if you are using XP or Vista, replacing your computer may be a more feasible option. If you have XP or Vista currently, while Windows 8 requires a minimum of a 1GHz processor I would recommend a minimum of 2 GHz. Other than the tiled apps, there is not a real big change between Windows 7 and Windows 8.
If you have additional questions about Windows 8, I can be reached at (917) 572-3468 or email me at mike@computerconciergeny.com
My Facebook page provides information on the current goings on in the technology field. There are tips to better use your technology. For timely information, please visit and "Like" my page.Computer training and many types of computer repairs can be done remotely. If you or someone you know needs either training to better use your computer or repairs I am now doing it on a remote basis in addition to in person locally.
http://computerconciergeny.com/3/post/2012/10/joinme-how-to-use-to-allow-someone-to-remotely-view-and-control-your-computer.html takes you to a narrative to use Join.me. It is a very user friendly site and it is easy to temporarily allow control of your computer. I also did an online video as well which is on the following link. http://www.youtube.com/watch?v=AyRSqpYNVQY
Computer Concierge NY LLC provides expert computer and technology services in the Queens, NY area. This includes Albertson, Bayside, Bayside Hills, Bay Terrace, Bellerose, College Point, Douglaston, Floral Park, Flushing, Forest Hills, Great Neck, Jamaica Estates, Kew Gardens, Kings Point, Lake Success, Manhasset, Mineola, Munsey Park, New Hyde Park, North Hills, North Shore Towers, Oakland Gardens, Plandome, Rego Park, Roslyn, The Bay Club, Thomaston, University Gardens, Williston Park, Whitestone and Other Areas in the Bayside, NY vicinity. Our web services are provided worldwide.
So who out there after reading my recent article about backing up http://goo.gl/c2Gl0 still doesn’t back up their data files? I emphasize it in discussions with clients, friends and colleagues yet many people still do not back up their data files or if they do it is not often enough. Their excuses range from: I have no important files; I'll get to it; I can get my files; I don't want to spend the money. The big reason to back up your data is this: In the event of a hard drive failure for whatever reason, you have a backup copy of your data. Important documents, sentimental pictures of children, grandchildren and other loved ones will not be lost in the event your hard drive fails. If you are one of those who still do not back up your files, this is a must read.
Let's address each of these excuses one by one:
-- I have a good friend of mine who never backed up his files. His excuse was that he had no important files. Recently he had an issue where he thought his hard drive had crashed. Suddenly he had important files (including pictures from a recent trip) on his hard drive that he needed to have. Fortunately the issue was not with his hard drive but rather another issue. His data was saved.
-- "I'll get to it" is another excuse I have heard a few times. This is a variation of, “I don’t have the time.” Hopefully when you get to it will be before your hard drive fails. If you have a hard drive failure it is too late. If you are a heavy computer user, you should back up your data once a day. I know someone who had their tax return on their hard drive. He was going eventually do a backup. Unfortunately, the hard drive crashed and he lost his tax return and the worksheets he used to prepare it.
-- "I don't want to spend money on it" – To paraphrase John Wooden, “If you don’t want to spend the money to back up your data, how about spending a whole lot more to get back the data should you have a hard drive failure?” That is if the data can be recovered. I checked with a national chain. If they can do the job in house the cost would be between $100 - $160 with it being ready in 2-4 days. If it needs to be sent to a data retrieval service the cost can run as high as a few thousand dollars. It will not be ready in 2-4 days but 2-3 weeks. How long can you wait for your data? Your costs to backup your data may even be FREE. Backing up will greatly lessen the anxiety of a hard drive failure.
-- "I can get my files" - A hard drive failure can occur without any previous warning. How will you get your data? See above paragraph for how long it would take and the cost.
The bottom line is you must have a backup in the event your hard drive fails. In the event of a failure you will be glad you had that backup. What would be the cost to you of losing a resume, pictures of children and grandchildren, tax returns saved on your computer with worksheets, schedules, etc? Backing up will save you money, time and aggravation. If you know someone who does not back up their computer, please for their sake make sure they read this.
What is the best way to do a backup? It depends on a few factors such as how much data is on your computer.
If you have additional questions about backing up your files, I can be reached at (917) 572-3468 or email me at mike@computerconciergeny.com My Facebook page provides information on the current goings on in the technology field. There are tips to better use your technology. For timely information, please visit and "Like" my page.Computer training and many types of computer repairs can be done remotely. If you or someone you know needs either training to better use your computer or repairs I am now doing it on a remote basis in addition to in person locally.
http://computerconciergeny.com/3/post/2012/10/joinme-how-to-use-to-allow-someone-to-remotely-view-and-control-your-computer.html takes you to a narrative to use Join.me. It is a very user friendly site and it is easy to temporarily allow control of your computer. I also did an online video as well which is on the following link. http://www.youtube.com/watch?v=AyRSqpYNVQY
Computer Concierge NY LLC provides expert computer and technology services in the Queens, NY area. This includes Albertson, Bayside, Bayside Hills, Bay Terrace, Bellerose, College Point, Douglaston, Floral Park, Flushing, Forest Hills, Great Neck, Jamaica Estates, Kew Gardens, Kings Point, Lake Success, Manhasset, Mineola, Munsey Park, New Hyde Park, North Hills, North Shore Towers, Oakland Gardens, Plandome, Rego Park, Roslyn, The Bay Club, Thomaston, University Gardens, Williston Park, Whitestone and Other Areas in the Bayside, NY vicinity. Our web services are provided worldwide.
If you are having a computer problem someone elsewhere can view your screen and/or remotely control your computer temporarily to fix the problem. JoinMe is a good program to use. I have used it to help others fix their computer problems. It is very user friendly and no account setup is needed. There is both a free and paid version. I personally have not found a need for the paid version which currently costs $149 for an annual membership or $19 if you choose to use the paid service by the month. Note that if you are not connected to the internet, you cannot use this or any other program to share your computer with someone remotely. You also have the ability to talk or have a chat using Join.me.
The first thing you need to do if you have not already done so is to download the Join.me program onto your computer. Using your internet browser (for purposes of this illustration I am using Internet Explorer (IE) type “Join.me” in the address bar and then press “Enter”. The illustration below shows where the address bar is in case you are not familiar with using your browser.
Once you are in Join.me what you will see will include something in the picture below. You will notice the word “share” in orange lettering. Underneath it is “pro” which is in white letters with a gray background.
What you want to do next is click on “basic” which is next to “pro”. “basic” will then be in white letters with a gray background as shown in the picture below. You then want to click on the orange arrow to begin the download of the program. The location of the arrow is shown in the blue arrow pointing to it. Clicking on the orange arrow will begin the download. You may be prompted as to whether you wish to download the program. Select “Run” and then “Yes” or some variant of the affirmative. Once the download has completed and it should only take about a minute. The following icon will appear on your computer screen with other icons you have. For future sessions, clicking on this icon will allow you to share your screen and control of your computer in the manner shown below. The toolbar shown in the picture below is now showing. When you click on the Join.me icon above in the future it will bring up the same toolbar. Note that the mouse icon is gray. Keep this in mind for when you actually give control of your computer. You also will notice a 9 digit number. Every time you share your screen with someone, this number will change. It is the number you give to the person you wish to view your screen and if you desire also control your computer. When you give the other person the 9 digit number, they enter it from their own Join.me toolbar. Upon doing so, the mouse icon will turn from gray to orange. Once this occurs, your clicking on it will allow the person you have shared your screen with to control your computer. Once you click on the icon you will see underneath the mouse icon a menu to determine which viewer you wish to share control of your computer with. Assuming that only one person is viewing your screen, click on “Viewer 1” or the name of the person if the person has entered their name. If more than one person is viewing your computer, click on the viewer you wish to control your computer.
Once you have allowed control of your computer, the mouse icon will have an “x”. When you press the mouse icon at this point and underneath the icon select “stop sharing control”, the person you have been allowing to control your computer will no longer be allowed to control your computer until the next session when the process will need to start over.
Pressing the “x” in the program will allow you to exit Join.me. You will then be prompted “Exit join.me?” Clicking “exit” which is in orange with white lettering will exit you from the program.If you have additional questions about storing information on the internet, I can be reached at (917) 572-3468 or email me at mike@computerconciergeny.com
My Facebook page provides information on the current goings on in the technology field. There are tips to better use your technology. For timely information, please visit and "Like" my page.
Computer Concierge NY LLC provides expert computer and technology services in the Queens, NY area. This includes Albertson, Bayside, Bayside Hills, Bay Terrace, Bellerose, College Point, Douglaston, Floral Park, Flushing, Forest Hills, Great Neck, Jamaica Estates, Kew Gardens, Kings Point, Lake Success, Manhasset, Mineola, Munsey Park, New Hyde Park, North Hills, North Shore Towers, Oakland Gardens, Plandome, Rego Park, Roslyn, The Bay Club, Thomaston, University Gardens, Williston Park, Whitestone and Other Areas in the Bayside, NY vicinity. Our web services are provided worldwide.
 If you are having a problem with your computer, someone elsewhere can view your screen and remotely control your computer temporarily to fix the problem. Join.me is a good program to use for this purpose. I have used it to help others fix their computer problems as well as show them how to better use their computer. It is very user friendly, easily installed in under a minute and no account setup is needed. There is both a free and pro version. I personally have not found a need for the pro version which currently costs $149 annually or $19 if you choose to use it by the month. For either version you can send files between all users. Note that if you are not connected to the internet you cannot use this or any other program to share your computer with someone remotely or to view someone else's. You also have the ability to talk online or have an online chat using Join.me as well. As mentioned, the whole process of downloading the Join.me program and placing the toolbar on your computer takes under a minute. When you first go to Join.me you will see a screen that looks similar to the one below. Under, "share your screen" click on "basic" and then click on the orange arrow key. This will begin your download. Follow the prompts and the Join.me toolbar will be in the upper middle of your screen. If you need to view someone else's screen enter the 9 digit code that the person sharing your screen gives to you and press the green arrow. _
 By just sharing your screen, you can use Join.me for doing a presentation as well. It is more than just a program to use if you have a computer problem or to solve someone else’s. I also know of a husband and wife who reviewed travel plans using it when one of them was out of town. These are just by using the free version. The pro version offers you such features as presenter swap, meeting scheduler and international conference lines. Whether or not you feel a need to use the pro version is up to you but as you can see, the free version has some good uses.
If you have additional questions about whether sharing your computer, I can be reached at (917) 572-3468 or email me at mike@computerconciergeny.com
My Facebook page http://on.fb.me/MikesCCNY provides information on the current goings on in the technology field. There are tips to better use your computer and smartphone. For timely information, please visit and "Like" my page.Computer Concierge NY LLC, provides expert computer and technology services in the Queens New York area, Including Albertson, Bayside, Bayside Hills, Bay Terrace, Bellrose, College Point, Douglaston, Floral Park, Flushing, Forest Hills, Great Neck, Jamaica Estates, Kew Gardens, Kings Point, Lake Success, Manhasset, Mineola, Munsey Park, New Hyde Park, North Hills, North Shore Towers, Oakland Gardens, Plandome, Rego Park, Roslyn, The Bay Club, Thomaston, University Gardens, Williston Park, Whitestone and Other Areas in the Bayside vicinity. Our web services are provided worldwide.
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