Unfortunately all three called the number in question. A so called “technician” took over their computer and made matters worse after my clients spent as much as $300 to “fix” the initial problem. In 2 of the cases I was able to remove the malware (and a computer virus just like spam, adware, and spyware is another form of malware) without much of an issue. For the 3rd person who lives in the Forest Hills section of Queens New York I needed to do a factory restore of the computer. Unfortunately the person did not have a backup of their files and lost pictures and important files. Just another reason I always stress the importance of backing up your files and have written about this in the past. Click here for article. These three people did in fact have malware on their computer. Instead of calling the number given, they should have called a reliable computer repair person to fix the problem. Hopefully you will call me. I would have done it for less than what they initially spent and that only made matters worse.
As an aside here, whether it be a bank, credit card company, computer service, etc. NEVER give out personal information on an incoming call or let someone control your computer unless you initiated the call process. It is very likely a scam and there are too many scam artists out there preying on people all too willing to give this out and many times the end result is bad news.
If you want to know more about being more secure on your computer or other technology issues, I can be contacted at (917) 572-3468 or email me at email@example.com .
Feel free to join the conversation and post comments and questions on my Facebook page at Computer Concierge NY LLC . There also are tips there to improve your computer skills to better use your computer, smartphone, iPad and other technology you may have or are thinking of buying.
Computer Concierge NY LLC provides expert computer and technology services in the Queens, NY area. This includes Albertson, Bayside, Bayside Hills, Bay Terrace, Bellerose, College Point, Douglaston, Flushing, Forest Hills, Great Neck, Jamaica Estates, Kew Gardens, Lake Success, Manhattan, Mineola, New Hyde Park, North Hills, North Shore Towers, Oakland Gardens, Plandome, Rego Park, Roslyn, The Bay Club, Thomaston, Williston Park, Whitestone and Other Areas in the Bayside and Forest Hills NY vicinity. Our web services are provided worldwide.