Had he put his new phone number on his Yahoo account or another email address that was listed in it, handling this problem would have been to use the expression, “a slam dunk”. I would have requested that Yahoo send a text message to his phone and followed the procedure noted. They also could have emailed a link to the alternate email account.
The next course of action was to answer the security questions that he answered when he set up his account. I discussed “The Security Question” in a recent article. So I asked him for the answers to his security questions but that did not work either. To get back access to his account required calling Yahoo. I told him in advance that I could be on the phone for hours waiting for this to be resolved. This in fact happened to a friend of mine a while back. He was on the phone for about 3 hours before speaking with someone from Yahoo to resolve this access problem. After waiting for about 30 minutes, I again told him of the potential for a long wait. He then asked for me to create a new email account for him. I told him that without Yahoo’s intervention, he would not be able to get the email in his account. I recommended he use Gmail and I set him up with a Gmail account as well as briefing him on informing those who knew of his old email account the new account.
Had my client had an up to date cell phone number for his Yahoo account, he would have obtained access to his email account likely in under 10 minutes. Because the cell number he gave was no longer valid, given the circumstances it became necessary for him to get a new email account. One other thought here: Many of us (me included) have more than one email account. Use the other account as an alternate account to be contacted at in the event you have a problem logging into your main account. If you only have one email account, consider making a second email account as a backup just in case. Last, make sure your contact information in your accounts is up to date. It can save you a headache if you have a problem getting into it.
If you want to know more about resolving password problems or other computer issues, I can be contacted at (917) 572-3468 or email me at email@example.com .
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